Shipping policy

 

Wolfé Hair Care - Shipping Policy

Effective Date: [July 3, 2024]

At Wolfé Hair Care, we strive to provide you with a smooth and efficient shipping experience. Please read our shipping policy carefully to understand how we handle and process your orders.

1. Order Processing:

  • Processing Time: Orders are typically processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details. Please review this information carefully and contact us immediately if there are any errors.

2. Shipping Rates and Delivery Estimates:

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to accommodate your needs.
  • Delivery Estimates: Delivery times may vary based on your location and the shipping method selected. Estimated delivery times will be provided at checkout. Please note that these are estimates and not guaranteed delivery dates.

3. Shipping Locations:

  • Domestic Shipping: We offer shipping within the USA. Specific delivery areas and any potential restrictions will be indicated at checkout.

4. Order Tracking:

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your shipment.
  • Tracking Updates: Please allow up to 48 hours for the tracking information to become available after receiving your shipping confirmation email.

5. Shipping Issues:

  • Delayed or Lost Packages: If your package is delayed or appears to be lost, please contact us at wolfehaircare@gmail.com with your order details. We will work with the shipping carrier to resolve the issue.
  • Damaged Packages: If your package arrives damaged, please take photos of the damaged packaging and contents, and contact us immediately. We will assist you in filing a claim with the shipping carrier and arrange for a replacement if necessary.

6. Incorrect Shipping Information:

  • Address Accuracy: Please ensure that all shipping information provided is accurate and complete. Wolfé Hair Care is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
  • Address Changes: If you need to change your shipping address after placing an order, please contact us immediately at wolfehaircare@gmail.com or on instagram @wolfehaircare. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

7. Contact Us:

If you have any questions or concerns about our shipping policy, please contact us at:

Thank you for choosing Wolfé Hair Care. We appreciate your business and look forward to serving you!